Articles from ECI Software Solutions

ECI Software Solutions, a leader in AI powered cloud-based business management software and services, today announced the launch of its ecommerce AI Agent, a built-in AI tool within the company’s ecommerce platform, EvolutionX, which also powers its Spruce eCommerce solution.

ECI Software Solutions, a global provider of cloud-based business management software and services, today announced the creation of its new Payments Division, dedicated to advancing the company’s fintech strategy and helping customers optimize cash flow, improve profitability, and drive growth. To lead this new payments division, the company has appointed Andres Ricaurte as Payments Division President.

ECI Software Solutions (ECI), a global provider of cloud-based business management software and services, today announced the early access release of AI Assist for MobileTech, an AI powered service call resolution solution built for the office technology industry. Embedded directly in the MobileTech mobile app, AI Assist enables service organizations to resolve equipment issues faster, more accurately, and at lower cost – addressing key challenges such as declining first-time fix rates, rising labor costs, and widening technician skills gaps. Unlike tools that rely on knowledge bases, content uploads, or technician prompts, AI Assist automatically analyzes service ticket data to deliver step-by-step workflows that speed resolution and increase first-time fix rates.

ECI Software Solutions, a global provider of cloud-based business management software and services, today announced that eight of its products have received a 2025 Top Rated Award from TrustRadius, a leading platform for independent business technology reviews. This recognition underscores ECI’s commitment to delivering exceptional value and customer experiences across its product portfolio.

ECI Software Solutions, a global provider of cloud-based business management software and services, today announced the recipients of the 22nd Annual AvidCX Awards. This prestigious honor, historically presented by Avid Ratings and now part of ECI, recognizes top-performing builders for delivering outstanding customer experiences, with winners selected in both the United States and Canada.

ECI Software Solutions (ECI), a global provider of cloud-based business management software and services, today announced the acquisition of Davisware LLC, a premier provider of all-in-one business management solutions built for field service organizations. The acquisition extends ECI’s footprint in the commercial food equipment, commercial HVAC & refrigeration, petroleum equipment, and overhead garage door industries throughout North America.

ECI Software Solutions (ECI) a global provider of cloud-based business management software and services, announced today that it has been Certified™ as a 2025 Great Place to Work® in seven countries. This marks the seventh consecutive year of recognition in the U.S.; the fourth straight year in Canada, the U.K., Belgium, and Australia; the third straight year in the Netherlands; and a first-time certification in Portugal.

ECI Software Solutions, a global provider of cloud-based business management software and services, today announced its acquisition of Avid Ratings, a Madison, Wisconsin-based provider of leading customer experience solutions designed specifically for the homebuilding industry. The strategic acquisition expands ECI’s industry-specific solutions for homebuilders by adding advanced customer experience management tools and AI-powered platforms, enabling builders to enhance customer satisfaction and streamline operations. Terms of the acquisition were not disclosed.

ECI Software Solutions, a global provider of cloud-based business management software and services, today announces the launch of two new add-on solutions for its Manufacturing ERP products—ECI Manufacturing Execution System (MES) and ECI Advanced Planning & Scheduling (APS), both powered by LYNQ. These solutions will soon be available for Deacom, M1, JobBOSS², and Macola ERP platforms.

ECI Software Solutions, a global provider of cloud-based business management software and services, today announced the completion of its acquisition of Khameleon Software, a cloud-based ERP (enterprise resource planning) software company supporting the unique needs of project-based dealers. The strategic acquisition expands ECI’s distribution portfolio with powerful technology designed to support long-term needs and future growth plans for its commercial furniture dealer customers. Terms of the acquisition were not disclosed.

ECI Software Solutions, a global provider of cloud-based business management software and services, today announced the completion of its acquisition of ProfitKey International LLC, an ERP platform for discrete manufacturers. The strategic acquisition enhances ECI’s robust manufacturing software portfolio and further solidifies its commitment to supporting businesses within the industry. Terms of the acquisition were not disclosed.

ECI Software Solutions, a global provider of cloud-based business management software and services, announced today it has completed the acquisition of Treetop Group, a software company specialized in business software solutions for the residential construction and craft industry in the Netherlands. This marks ECI’s first acquisition in the residential construction industry outside of North America and expands ECI’s European footprint, further broadening its residential construction software portfolio. Terms of the deal were not disclosed.

ECI Software Solutions, a global provider of cloud-based business management software and services, today announced that Riz Karim has been appointed as chief customer officer to support customer growth and success globally. Joining ECI with more than 20 years of experience in the global software industry, Karim will lead customer-facing teams, collaborating across divisions—including manufacturing, residential construction, field service management, building supply, office technology and wholesale/retail distribution industries—to deliver exceptional customer support and professional services.

ECI Software Solutions, a global provider of cloud-based business management software and services, today announced the launch of Deacom® Essentials, a new a la carte Enterprise Resource Planning (ERP) offering that supports small- and medium-sized business (SMBs) customers.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced that it has appointed Shahin Hatamian as Chief Product Officer. Hatamian will guide ECI’s product vision and be responsible for translating that vision into a strategy roadmap, overseeing the creation and execution of all product-related activities.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced that it has completed the acquisition of ES Tech Group, a U.K.-based B2B eCommerce software and services company serving small and medium-sized enterprise (SME) manufacturers, distributors and wholesalers. This acquisition expands ECI’s existing eCommerce portfolio and furthers ECI’s investments in the digital economy and eCommerce allowing ECI to expand into markets not served today. Terms of the deal were not disclosed.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced that it has named former Blue Prism and Infor executive Chip Coyle as chief marketing officer. Coyle will be responsible for building on ECI’s global marketing and demand generation strategy, overseeing its execution across the Americas, EMEA and APAC and bringing ECI’s brand vision to life.

ECI Software Solutions, a leader in cloud-based business management solutions, announced that Life is Good® CEO, Bert Jacobs, will keynote ECI Connect Conference 2022. The conference—which draws nearly 1,000 small to medium-sized business owners, technology and service providers, software users and IT professionals from around the globe—is now open for registration and will take place at the Gaylord Rockies Resort & Convention Center in Aurora, CO from November 9-11.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced that it has acquired Data Inventions, Inc. and Lojic LLC. Erie, PA-based Data Inventions is the maker of an innovative data connectivity and manufacturing intelligence platform called Alora; Meadville, PA-based Lojic is the maker of a customizable visualization and data analytics solution that helps manufacturers create and display actionable, real-time insights across operations.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced Aldo Veenstra as president of ECI’s manufacturing division in Europe.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced that its eCommonSense® platform, a market-leading eCommerce and product information management (PIM) solution specifically designed for lumber & building materials, hardware, home center and related home supply dealers, is now available to the North American market. This geographic expansion follows ECI’s acquisition of the U.K.-based company in October 2021.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced that it has acquired MyProduction Group AS, an Oslo, Norway-based provider of integrated cloud solutions for manufacturing and logistics companies in the Nordics. MyProduction will become part of ECI Europe and expand ECI’s presence into Norway and the surrounding Nordic region.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced that it has acquired INSEARCH, a cloud-based construction business management solution. INSEARCH will become part of ECI’s Residential Home Construction Group, joining MarkSystems (ECI’s flagship ERP for residential home builders); Lasso CRM (ECI’s CRM solution built specifically for the homebuilding industry, including lead management, automated sales processes, email marketing and reporting capabilities); LotVue (ECI’s cloud-based lot inventory management system for marketing and operations and land developers); BuildTools (ECI’s cloud-based project management system for custom homebuilding and remodeling); and Bolt (ECI’s cloud-based construction business management solution for trade partners that includes contractor scheduling, project management, and estimating).

ECI Software Solutions, a leader in cloud-based business management solutions, today announced that it has completed the acquisition of Merchant Systems Group Limited, the U.K.-based developer of the eCommonSense® platform, a market leading eCommerce and product data management solution specifically designed for lumber & building materials, hardware / home center and related home supply dealers. Terms of the deal were not disclosed.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced its newest product: Printanista™. Printanista will be ECI’s go-forward managed print solution (MPS) for the office technology market, combining the strengths of FMAudit®, PrintFleet® and Print Audit, ECI’s existing print management products, to give print professionals scalable, cloud-based access to device service alerts, business reports and integrations to reduce service delivery costs, improve supply fulfillment and increase efficiency and profitability.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced that it has completed the acquisition of Chesterbrook, PA-based Deacom, Inc., a provider of ERP software for batch and process manufacturers. Terms of the deal were not disclosed.

ECI Software Solutions, a leader in cloud-based business management software solutions, today announced the appointment of Todd Sanders as Chief Financial Officer. In this role, Sanders will be responsible for overseeing finance, accounting and investor relations. He succeeds Sarah Hagan, who has assumed the role of President and Chief Operating Officer of ECI.

ECI Software Solutions, a leader in cloud-based business management solutions, today released its 2021 State of SMB Digital Transformation report. The report details the findings from an independent survey commissioned by ECI examining how small and medium-sized businesses (SMBs) are leveraging technology to respond to the various threats from the past year—including cybercrime—while laying the groundwork for not only a post-pandemic economy but a more secure, resilient future.

ECI Software Solutions, a leader in cloud-based business management solutions, today announced its newest product: JobBOSS2™. JobBOSS2 will be ECI’s go-forward cloud-based ERP for the job shop and make-to-order segment of the manufacturing market, combining the strengths of existing ERP products JobBOSS and E2 SHOP, the latter of which was acquired during ECI’s acquisition of Shoptech in Q4 2020.